Export to QuickTime/DVD Fails

This may result in the export process either not being initiated at all or not being successfully completed. To work around this issue, please follow these steps:

• Select Preferences from the FotoMagico menu.
• Click the General tab.
• In the section General uncheck the second and third checkbox named Create New Document at Startup and Use Command-N Shortcut for "New Template".
  
• Quit the application.
• Launch and try the export again.

Should the issues persist or any other issue occur, please follow these steps in addition to the above:

• With the option key pressed on the keyboard, select the FotoMagico menu.
• Select Submit Support Info.

If you're using Apple Mail, a new outgoing mail message will be created and an attachment placed in it, that we ask you to send to the predefined e-mail address. If you're using a different mail client application, locate the file FotoMagico Support Info.zip at this location:

~User/Library/Application Support/Boinx/
(where "~User" stands for your local user account)

Manually create a new outgoing message to fmtech@boinx.com, attach the file and send it along. The information stored in this zip-file will give us all relevant technical information we require to investigate and eventually solve the issue in a structured fashion.

Please note: We are not interested in "spying" on your data, software or other information. We are gathering only data relevant to solving the issue at hand.